Refund & Cancellation Policy.

Refunds depend on the project stage.

AS TECH provides customised digital services that may involve planning, research, strategy, design, production, platform setup and reserved working time. Because these services begin before final delivery, refund eligibility depends on how much work has already been completed or committed.

Any project-specific refund or cancellation terms stated in an approved proposal, quotation, package or written agreement will take priority over this general policy.

Advance payments secure project time.

An advance payment confirms the booking, reserves production capacity and allows AS TECH to begin project preparation. Once work has started, the advance may become partially or fully non-refundable.

Work may include consultation, research, planning, moodboards, strategy, account setup, wireframes, design concepts, content planning, technical configuration or other preparation.

Early cancellation may qualify for a refund.

Where the client cancels before any project work, planning or third-party purchase has started, AS TECH may approve a refund after deducting any payment processing charges, administrative costs or non-recoverable expenses.

The cancellation request must be submitted in writing through email or WhatsApp using the same contact details connected with the booking.

Completed and reserved work remains chargeable.

Once work has begun, any refund will be calculated after deducting:

• The value of work already completed.
• Time reserved for the project.
• Research, planning and consultation costs.
• Third-party purchases or committed expenses.
• Administrative and payment processing charges.

If the completed work equals or exceeds the amount already paid, no refund will be due and any outstanding balance may remain payable.

Monthly fees are normally paid in advance.

Fees for social media management, advertising management, SEO, content support, maintenance or other recurring services are generally non-refundable once the service period has started.

To cancel a recurring service, the client should provide written notice before the next billing cycle. Any minimum commitment or notice period stated in the approved proposal will continue to apply.

External purchases cannot usually be refunded.

Payments made for advertising spend, domains, hosting, premium plugins, stock images, software, fonts, production bookings, models, influencers, printing, couriers or other external providers are non-refundable once purchased or committed.

Where a third-party provider independently issues a refund, AS TECH may pass the recoverable amount to the client after deducting applicable charges.

Inactive projects may be paused or closed.

If a project is delayed because the client does not provide content, approvals, access, feedback or required information, AS TECH may pause the project and revise the delivery timeline.

A project that remains inactive for an extended period may be considered abandoned. Amounts paid for completed work and reserved time will not be refundable. Restarting the project may require a new schedule and additional fee.

AS TECH may terminate work in limited cases.

AS TECH may suspend or cancel a project because of non-payment, abusive conduct, unlawful requests, repeated scope violations, security concerns, prolonged inactivity or a material breach of agreed terms.

If AS TECH cancels a project for reasons unrelated to client conduct and cannot complete the agreed service, any unearned balance may be refunded after deducting completed work and non-recoverable costs.

Submit your request in writing.

A refund request should include the client name, project name, invoice or payment reference, reason for cancellation and relevant supporting details.

AS TECH will review the project status, completed work, committed expenses and applicable agreement before confirming whether a refund is approved.

Approved refunds will be returned through a reasonable available payment method. Processing times may vary depending on the bank, wallet, gateway or payment provider.

Certain payments cannot be recovered.

• Completed or approved deliverables.
• Strategy, planning, consultation and research already provided.
• Work completed within the agreed project scope.
• Urgent, priority or fast-track service fees.
• Third-party subscriptions, licences and purchases.
• Advertising spend already used or transferred to a platform.
• Monthly service fees after the billing period has started.
• Deposits for production bookings, models or external vendors.
• Services delayed because of missing client feedback or materials.

Contact us before opening a payment dispute.

Clients should first contact AS TECH and allow a reasonable opportunity to review and resolve any payment concern.

Unjustified chargebacks or payment reversals may result in immediate suspension of services, cancellation of licences or access, recovery of outstanding amounts and submission of relevant project records to the payment provider.

Need to cancel or request a refund?

Contact AS TECH with your project and payment details. Refund requests are assessed individually according to the approved scope, project stage and costs already incurred.